Building the future of digital citizen services


Main message:
Learn key strategies and solutions to help you streamline service delivery both inside and outside your organization.

Talking points:

  • There are 3 keys to a successful digital experience:
    (1) A digitized workforce experience,
    (2) Citizen Centricity,
    (3) Personalized communications
  • To transform workforce experiences you must:
    (1) Get rid of the busy work,
    (2) Centralize work and improve the view,
    (3) Speed up the workflow with automation.
  • Lean into customer centricity with online service delivery, omnichannel approaches, and cross-channel engagement measurements.
  • Data driven communications guide citizens through the process rather than causing roadblocks.

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