Future of Customer Engagement


Customer Engagement Insider built its analysis on a survey of actual customer engagement, customer experience, digital strategy, marketing, business development, operations, customer service, and executive-level leaders. Open in August and September 2022, the survey attracted respondents from companies of all sizes and most industries.

Example job titles included senior vice president of customer service, head of customer success, vice president of customer experience, director of customer management, customer operations director, director of account management, head of marketing and customer engagement, customer service director, head of quality assurance, manager of strategy, and executive vice president of corporate affairs.

Download eBook

By submitting this form we'll provide you the requested material and Twilio will share content and updates about relevant Twilio products. Twilio will use your information according to their Privacy Policy. You can update your preferences at any time.