Insanely Honest Guide Summary


Customers have never been closer to the brands they favor. The number of brand communication channels has exploded, but this access is a double-edged sword. Brands can provide enhanced service, but they also must meet customer expectations across every single channel, without fail.

YMany brands have discovered that they can stay ahead of today’s customer expectations with an exceptional customer experience team. However, entrusting their CX programs to a third- party partner can often trigger fear. Ubiquity makes vetting your vendors much less worrisome by outlining the questions you should ask in “The Insanely Honest Guide to Outsourced CX.”

Test if your outsourcer is able to meet your expectations by requiring them to answer all 26 questions—and each one to your complete satisfaction. In our Guide, we walk you through what you need to succeed, honestly. We tell you what you should demand from any CX program and what consistently exceptional CX can deliver.

Agile and scalable CX programs nurture passionate, empowered agents that go the extra mile to make customers happy. If your outsourcer can answer all the questions in the Guide and satisfy all your expectations, this will be a partner that can help you hit your business goals while delivering seamless experiences that consistently delight customers across all channels.

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